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When you’ve connected WhatsApp to Watermelon under Integrations, you’ll need to add your Agent to the WhatsApp channel. This ensures that your Agent can answer messages for you. You can publish the Agent on WhatsApp via the Agent Profile, or via Agent Settings.
You need to set up an WhatsApp connection before connecting your Agent.

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Publishing via Agent Profile

1

Open Agent settings

Open your Agent. Navigate to Settings. Scroll down to Select your channels.
Menu
2

Select channel

Select the WhatsApp channel you want to connect in the Agent Settings and click Save.
Facebook Select Channel
3

WhatsApp is connected as a channel

WhatsApp is now connected as a channel.
Facebook Succes
Make sure your Agent is Active so it can answer your incoming messages.

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Connecting via Agent settings

Check your Agent settings under Activate, you either see Activate Agent or Deactivate Agent. Click those to open the activation screen. There are different options in the activation screen:
1

Edit Channels

Click Edit to add WhatsApp as a channel, or Connect channel in case no channel is connected yet.
Publish Agent Edit Channels
2

Select WhatsApp

Select the desired WhatsApp account in Agent Settings and click Save
Facebook Select Channel
3

Optional: Activate Agent

Incase your Agent is Inactive: Click Activate to have your Agent start answering chats for you.
Publish Agent Activate
4

Agent is live on WhatsApp

Your Agent is now live on WhatsApp.
Publish Agent Success

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The Agent in Action on WhatsApp

Publish On Whatsapp Jpe

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Generated by AI

The ‘Generated by AI’ label is required under EU AI legislation and cannot be edited or removed. Watermelon automatically displays this label correctly, so you stay compliant without needing to do anything.
When using the Chat widget on your website, the label Generated by AI label is not added.