The journey to an intelligent chatbot begins here

The dream of every company in the travel industry: 24/7 availability, offering immediate answers to customers in a variety of languages. An AI-powered chatbot is a digital employee that’s always ready to respond.

chatbot tourism

Why use a chatbot in the tourism and travel sector?

Improve availability

Increase customer satisfaction

Get more reservations

Actively request feedback and reviews

Respond in multiple languages

Improve accessibility

Rody Hermkens

“Building the chatbot was so quick - within a week Chatbot Loggi was live. The platform is very easy to use. It’s intuitively designed and also makes it fun to build the chatbot.“

– Rody Hermkens - Head of Marketing, Logistiekconcurrent

Read the success story
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Get more customers with a chatbot

Increase the number of reservations

A chatbot is available day and night to immediately answer questions your website visitors might have, and they don’t need to wait for an email response. Questions before they book? The chatbot can provide a direct answer.

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Improve your availability

Sometimes customers are in another time zone - what if your business is only open from 9AM to 5PM in Amsterdam? A chatbot means you’re available 24 hours per day, over the weekend and if no one is in the office to answer the phone.


chatbots created with Watermelon


conversations per month


different languages used

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Employees of AFAS software
Logo of AFAS software
  • 24/7 availability for customers
  • 90% of conversations automated

AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.

Marijn from
Logo of
  • 1500 conversations per month with Chatbot Maartje
  • 100% automated conversations

GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.

Phone-Factory chatbot
Logo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of Logistiekconcurrent
Logo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Successtory of Qander
Logo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKR
Logo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

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Faster, better, and more fun

Increase customer satisfaction

If you can provide accurate answers immediately with a chatbot, that’s going to improve customer satisfaction. A chatbot can respond in a suitable tone of voice and be a delightful part of the overall experience.

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Active and interactive

Ask for feedback and reviews

Ask customers about feedback on the reservation process or their travel experience, or solicit reviews for popular travel websites or business listings. See what you can improve and grow your business.

Boost Your Productivity with your own GPT-4 chatbot . Get Started Today.

Transform your Customer Service with Watermelon's AI and GPT-4 Powered Chatbot Solution. Try it free now.

Book a free demo