AI Agent for Enterprise teams
Centralize knowledge across teams, automate answers across channels, and keep full control with governance, routing and insights—so you can scale safely without adding headcount.
Enterprise strategy
Enterprise teams use AI Agents to reduce repetitive questions, keep answers consistent across departments, and route complex or sensitive cases to the right people with context. You stay in control through clear rules, governance and analytics—so automation scales safely.
Knowledge centralization
Turn scattered documentation into one source of truth. Keep answers consistent across departments, regions and channels, and reduce conflicting information.
Governance & compliance
Decide what the AI Agent can answer, which sources it may use, and when it must escalate. Keep sensitive topics controlled with testing, rules and moderation.
Smart routing & handover
Route conversations to the right team based on topic, language or intent. Hand over with full context so human agents can take over quickly and accurately.
Operational insights
Understand what gets automated, what still reaches your teams and where knowledge gaps exist. Use insights to continuously improve answer quality and deflection.
IT & internal support
Reduce internal tickets by answering common employee questions instantly—policies, access issues, tooling and how-to’s—while escalating complex issues to specialists.
Enterprise service desk
Standardize first-line support across departments by collecting the right details upfront and creating a consistent intake for faster resolution and less back-and-forth.
“The Watermelon interface was immediately intuitive for us to use, which meant that we went live within two days!“
“No ‘you ask, we deliver’ mentality, but rather a Customer Success Manager that actually collaborates. I really felt like I had a new teammate working with me.“
17.000
Watermelon users
3M
Conversations per month
2.500
AI Agents created
∞
Languages used
How can Watermelon help Enterprise teams scale safely?
Fast rollout across departments
Deploy AI Agents quickly across teams and channels without development work. Start with one department, prove value, and expand with a controlled rollout.
Integrations with your stack
Connect your CRM, ticketing, knowledge base and internal tools using integrations, webhooks and API to automate workflows and keep information up to date.
Omnichannel consistency
Deliver the same answer quality across website, WhatsApp, Instagram and more—so customers and employees don’t get different responses depending on the channel.
Lower response time, better handovers
Combine automation with human expertise. Reduce response times on repetitive questions and escalate complex cases with full context to the right team.
Real-time demand insights
See what people ask, what gets automated, and where escalations happen. Use these insights to improve documentation, processes and service performance.
Support distributed teams
Help global and remote teams by providing 24/7 access to trusted information, consistent policies and scalable support across languages and regions.
Frequently Asked Questions
Don’t see what you’re looking for? Shoot us a message!
How do Enterprise teams stay in control of answers?
You stay in control with testing, rules and moderation. You decide what the AI Agent can answer, which sources it may use, and when it must escalate to a human.
Can the AI Agent route conversations to the right team?
Yes. The AI Agent can route conversations based on topic, intent or language and include full context so teams can take over quickly and accurately.
Do you offer help implementing the Watermelon platform?
Yes. Our Customer Success Managers support onboarding and rollout best practices, so you can start small, prove value and expand with a controlled implementation.
Get the most out of your AI Agent