7 Chatbot Trends in 2024
Alexander Wijninga
| 5 min
In 2024, the world of AI chatbots will undergo exciting changes. These trends, such as improvements in Generative AI, multimodality (chatbots understanding - in addition to text - also video, images and speech) and automated responses, will shape the future of chatbots. Let's take a look at the 7 key trends for AI chatbots in 2024.
Automated Responses to Email and Telephony
In 2024, a true revolution will take place in the customer service landscape. Automated platforms will provide rapid responses to emails and phone calls, not only making customer service more efficient, but also causing a total shift in consumer expectations. Customers will now demand much faster and more personalized customer service, making long waits on the phone a thing of the past.
2. Developments in Generative AI
Generative AI models will become better and larger in 2024, allowing them to be used for a wider variety of things. These improvements will not only make chatbots friendlier and smarter but will also help to reduce misinformation. Sometimes language models accidentally present made-up facts as true information and this will drastically decrease with the further development of Generative AI. As a result, conversations with chatbots will become more accurate and reliable.
3. Multimodality in Chatbots
In the near future, chatbots will be able to do much more than just understand text. They will be able to extract information from various sources, such as videos, sounds, images and even spoken words, what we call multimodality. This opens the door to a wide range of possibilities where chatbots will be even more useful. For example, they will help solve problems with physical products simply by looking at photos and providing suggestions or solutions based on them. This means that chatbots will increasingly become an integral part of our daily lives, helping us with all sorts of tasks and issues in an accessible and convenient way.
4. Improved Integration Capabilities
Chatbots will get much better at collaborating with other systems through integrations. This means they can make all kinds of connections with external systems, making them very personal. Imagine, for example, a chatbot that works together with health apps and meal delivery services. It advises on what to eat based on your health and fitness goals and also lets you know which meals from local restaurants suit your needs.
5. Rise of Custom AI Models for Businesses
Businesses will increasingly use custom AI models that are specifically tailored to their own needs. According to a report by Grand View Research, the global AI market is expected to grow annually by 37.7% between 2023 and 2030. This means that AI is becoming increasingly important in various industries. This approach will not only improve the quality of chatbot conversations but also increase the relevance and effectiveness of AI applications for businesses.
6. The Rise of AI Assistants
A notable trend in 2024 will be the emergence of AI assistants that make human tasks easier. These assistants will not only improve business processes but also enhance the performance of individuals. They will be available for both businesses and individuals and can be used for various applications, such as cooking, fitness coaching and much more. This makes work more efficient for both businesses and individuals.
7. Continuing the Copyright Discussion
Since the advent of Generative AI, a growing discussion has arisen over copyrights. Generative AI enables computers to generate human-like text, images and music. This raises questions about who is the true creator of this generated content and who has the rights to use or distribute it. Some advocate for stricter rules to protect the rights of original content creators, while others call for more flexibility and adaptation of copyright laws to changing times. This discussion will only intensify as generative AI technologies develop.
My Conclusion
In conclusion, 2024 promises to be an exciting year for AI chatbots. These trends bring new opportunities and challenges and the landscape is evolving rapidly. While we cannot predict everything precisely, one thing is certain: the future of AI chatbots is full of possibilities and remains fascinating and surprising. So stay alert and be prepared to innovate in this rapidly changing world.
Interested in chatbots for your customer service? 💡
Read more here.