Product updates

Product updates

Watermelon Product Update: June 2026

Discover everything we shipped in June, including Conversation Starters, Shopify, Agent Actions, and more.

Product updates

Watermelon Product Update: May 2026

Discover everything we shipped in May 2026, including AI Engine 2.0, GPT-5.4 support, stronger security, better crawler results, a redesigned Agent Overview, and dozens of improvements across the Watermelon platform.

Product updates

Smart Fields in Watermelon: The Complete Guide

Learn how Smart Fields in Watermelon let AI Agents capture, store, and reuse customer data automatically. From names to IDs, connect with CRMs and systems to reduce repetition, speed up support, and deliver personal conversations.

Product updates

Choosing the right model for your AI Agent

This blog breaks down key terms and reviews all options from Watermelon, so you can pick the perfect AI Agent for your business.

Product updates

Introducing Automated Tags: Organize Conversations Effortlessly

Effortlessly organize customer conversations with Automated Tags in Watermelon. Tags are applied automatically based on the topic, no manual work needed. Save time, stay structured, and get instant context.

Product updates

Introducing Automation of Contact Fields

Let your AI Agent auto-capture contact and browser data, so you can focus on personal, seamless customer conversations without manual work.

Product updates

Introducing GPT-4o: Boost Your AI Agent with Watermelon

Discover GPT-4o with Watermelon! Experience faster responses, better language understanding, and more accurate answers with our upgraded chatbot technology. Sign up for free today!

Product updates

What is Agent Assist and what can it do for you?

Discover the transformative power of Agent Assist in customer service. Explore how AI-driven technology is revolutionizing customer interactions and boosting team efficiency

Product updates

Introducing the Next-Gen Website Widget

In the ever-evolving landscape of customer engagement, keeping up with technological advancements is crucial. Today, we are thrilled to introduce our revamped Website Widget

Product updates

GPT-3 in Watermelon: Core Principles and Key Features

The development of artificial intelligence and chatbots has greatly advanced in recent years (months). Thanks to the rise of deep learning and machine learning technologies, it is now possible to create chatbots that communicate in ...

Product updates

4 Tips to Prepare Your Business for AI and LLMs

With the introduction of ChatGPT, the time required to write a press release, to program, or to perform literally hundreds of other tasks has fallen from many hours to just a few minutes. ChatGPT is a fun toy for many people and companie...

Product updates

Introducing: Watermelon Pulse!

Why LLMs are important for chatbots: LLMs (Large Language Models; the future to significantly improve chatbots, making them more intelligent, efficient and user-friendly.

Product updates

Four ways to use a chatbot on Instagram

Brands and businesses all over the world are flocking to Instagram where their customers are leaving comments on Instagram Ads, placing orders in the Instagram Shop or asking questions via Instagram DM. It’s important to customers ...

Product updates

Update: LOG4J – Watermelon

Watermelon as a platform and all the components we use are not affected by this vulnerability. We explain it here.