Top 10 eCommerce Chatbot Software for 2024 - With Examples

Laura Plooster

Laura Plooster

| 15 min

Explore the transformative role of chatbots in eCommerce through our comprehensive blog. We delve into the various aspects of chatbots, including conversational AI and how they improve online shopping experiences. Brief Overview of Topics:

  • What are eCommerce Chatbots?

  • Conversational AI Chatbots in eCommerce

  • The Impact of Chatbots on Sales and Customer Satisfaction

  • The 10 Best AI Chatbot Software for eCommerce

  • How to Choose the Right eCommerce Chatbot Case Studies in eCommerce Chatbots

  • 7 Benefits of eCommerce Chatbots Platforms

What are eCommerce chatbots?

A chatbot in eCommerce is a digital tool that uses artificial intelligence to help online stores talk to customers while they shop. These chatbots are key for 'conversational commerce,' a method that uses chat features (like messaging apps, chatbots and voice assistants) to make online shopping more personal and helpful, much like the service in physical stores.

💡 Check the Best AI Chatbots for Customer Service

Conversational AI Chatbots in eCommerce

The integration of the convenience of online shopping with the personalized support characteristic of physical stores has a positive impact on the customer shopping experience. Industry leaders have determined that deploying chatbots can increase sales by an average of 67%. These statistics highlight the potential of chatbot technology in the retail landscape.

Chatbots, especially those using advanced technologies like GPT, are capable of mimicking human interactions. This not only results in higher customer satisfaction but also promotes brand loyalty and contributes to better long-term business outcomes.

💡 Learn Everything About AI Chatbots

An example of such innovation is the AI chatbot from Watermelon, which transforms the online shopping experience by acting as a digital personal shopper. This chatbot significantly improves customer service by providing 24/7 support, assisting customers in choosing products, and showcasing offers.

This technology plays a crucial role in reducing the number of abandoned shopping carts and optimizing advertising expenditure. Companies such as PrintAbout have quickly embraced this chatbot technology, often going live within a week.

The chatbot is not only effective in answering customer queries in real-time but is also essential in converting website visitors into customers. This leads to increased engagement and efficiency in the e-commerce sector.

💡 Handover the bot conversation to a human agent with The Best Live Chats for eCommerce

The 10 Best (AI) Chatbot Software for eCommerce - Including Online Stores Examples

In this section, we discuss a carefully selected list of the top 10 (AI) chatbot software for eCommerce. This overview offers a clear perspective on how these chatbots can elevate your business's digital experience.

Watermelon Pulse - AI Chatbot

Watermelon is revolutionizing chatbot creation with its integration of GPT-4 technology. As a leader in the chatbot field, Watermelon offers an impressive ability to automate up to 96% of all support inquiries.

Key Features

Watermelon in advanced conversational capabilities, streamlining chats by removing unnecessary detours. It seamlessly transitions between chatbot and human support for smooth interactions. Watermelons efficient inquiry handling lets teams concentrate on crucial tasks.

Setup is simple: upload URLs and documents to the chatbot's knowledge base, and it quickly utilizes this information to answer questions. Furthermore, Watermelon's adaptability across languages and platforms such as WhatsApp, Facebook, Instagram, or in any website makes it an invaluable asset for businesses.

Pricing

  • Watermelon's chatbot subscriptions start at just €99 per month.

Watermelon - Ecommerce AI Chatbot Example

PrintAbout, the leading Printer Specialist in the Benelux, is revolutionising their customer service with the introduction of Chatbot Printy. Together with Watermelon, they have brought their mission of being the cordial expert in the printing world a step closer. Thanks to the GPT-4 chatbot, PrintAbout now offers even better responses, triggering a transformation in customer interaction and service.

LinkPulse GPT-4 Powered AI Chatbot

Chatbot Watermelon

Giosg

This Sales Acceleration Platform integrates live chat, chatbots, AI, and interactive content to help businesses create engaging online experiences that quickly convert website visitors into sales. Serving over 1200 companies globally in retail, automotive, and real estate, Giosg aims to redefine digital interactions between organizations and people.

Key Feature

Giosg enables users to fully tailor their online interactions using live chat, AI-driven chatbots, and dynamic content, leading to enhanced customer engagement and accelerated sales processes.

Pricing

  • Giosg does not disclose prices for their products publicly.

Link: https://www.giosg.com/

Source: Giosg

Chatfuel

This platform stands as a leading chatbot builder for Messenger, designed to enhance sales, personalize marketing, and automate support. Chatfuel caters to both agencies and businesses, simplifying bot creation with a no-code approach. It's particularly user-friendly for beginners and non-tech-savvy individuals, enabling the building of powerful chatbots for Facebook Messenger.

Key Feature

It's particularly user-friendly for beginners and non-tech-savvy individuals, enabling the building of powerful chatbots for Facebook Messenger. It offers powerful functionalities, even in its free version, to create effective chatbots for Facebook Messenger. Businesses benefit significantly from Chatfuel's capacity to swiftly connect them with clients or customers.

Pricing

  • Subscriptions start at just $14,39 per month.

Link: https://chatfuel.com/

Source: Chatfuel

Flow XO

This chatbot software platform enables the creation of chatbots for websites, Facebook Messenger, Slack, Telegram, and SMS. Flow XO is renowned for its versatility and ease of use, offering numerous integration options with other software, various marketing tools, solid analytics capabilities, and even integrations for eCommerce. All of this is available for an affordable price of just $19 per month.

Key Feature

Versatility and Affordability: Flow XO provides a user-friendly solution for creating chatbots across multiple channels. With its wide range of integrations, marketing options, analytics tools, and eCommerce functionalities, it offers a comprehensive and cost-effective tool for businesses looking to enhance their customer service and digital marketing.

Pricing

  • Subscriptions start at just $25,- per month.

Link: https://flowxo.com/

Source: Flow XO

Customers.ai

Customers.ai offers advanced capabilities to identify anonymous website visitors and engage them effectively.

Key Feature

Comprehensive Sales Outreach and Data Tools: Key features of Customers.ai include the ability to identify website visitors via email, use of templated sales outreach automation tools, and integration with a plethora of business productivity tools. Additionally, it provides access to hundreds of millions of consumer records, enabling businesses to build targeted email outreach campaigns for diverse audiences. This array of features makes it a versatile tool for automating sales outreach, enhancing social media engagement, improving customer service, saving time, and providing a user-friendly experience.

Pricing

  • Subscriptions start at just $49,- per month.

Link: https://customers.ai/

Source: Custom.ai

DialogFlow

Owned by Google, this chatbot development framework specializes in Natural Language Processing (NLP) using machine learning. As a SaaS-based product, Dialogflow operates on Google's infrastructure, enabling easy scaling for millions of users without the need for managing infrastructure.

Key Feature
Versatile Integration and Superior NLP: Dialogflow stands out with its support for more than 20+ platforms including Slack, Facebook Messenger, and Twitter, offering one-click integrations. It also allows free usage in its standard edition, supports over 14+ languages, and boasts advanced machine learning capabilities for NLP, even with less training data.

Pricing

  • The pricing model of Dialogflow is quite different, with costs of $0.007 per text request and $0.06 per minute for audio input/output.

Link: https://cloud.google.com/dialogflow?hl=nl

Source: DialogFlow

Botsify

Botsify is an amazing AI chatbot building platform, perfect for crafting conversational chatbots quickly and with ease, even for beginners. Its no-code approach allows for simple creation of chatbots for Facebook, websites, and more, with an emphasis on user-friendliness.

Key Features

Efficiency and Versatility: Botsify excels in automating customer interaction, supporting various platforms like Facebook Messenger, WhatsApp, and Skype, and offers an intuitive drag-and-drop interface for effortless chatbot creation. It also provides advanced features such as live chat, multilingual support, and comprehensive analytics.

Pricing

  • Subscriptions start at just $25,- per month.

Link: https://botsify.com/

Source: Botsify

ActiveChat

Activechat is a visual conversation builder designed for creating chatbots that enhance automated customer support, marketing, and business operations. It supports multiple communication channels, including Facebook Messenger, Telegram, and Twilio, with upcoming expansions to Viber/WhatsApp/Alexa/Google Home. The platform is rich in business and e-commerce integrations.

Key Features

Flexibility and AI Integration: Activechat is highly flexible, easily incorporating AI functions through Dialogflow. It stands out for its responsive team, quick to release hotfixes and open to user suggestions for features, often adding requested features to their roadmap. This user-focused approach makes Activechat an exciting choice for long-term engagement.

Pricing

  • A company licence costs $4995,- for a single installation

Link: https://activechat.ai/

chatbot

Pandorabots

Pandorabots is a feature-rich Artificial Intelligence software developed for startups and enterprises, offering an end-to-end solution optimized for Windows. This AI system combines chatbot capabilities with multi-language support in one versatile platform.

Key Features

Comprehensive and Versatile: Pandorabots boasts features such as appointment, contact, and feedback management, along with powerful analytics, a knowledge base, and a contact database. Its intuitive dashboard, advanced chatbot functionality, and multi-language support make it a highly efficient tool in the AI marketPricing

  • Subscriptions start at just $19,- per month.

Link: https://home.pandorabots.com/home.html

Source: Pandorabots

ManyChat

ManyChat is a conversational AI platform designed for the eCommerce sector, automating interactions across text messages, Facebook Messenger, and Instagram. It excels in sharing promotional content, discounts, and booking confirmations via email and SMS.

Key Features

Enhanced Customer Interaction: Integrates with Shopify for personalized messaging, supports appointment bookings, reminders, feedback collection, and news sharing. Offers features like customer segmentation, custom triggers, automated sequences, and A/B testing for optimized campaigns, all accessible via a user-friendly drag-and-drop interface.

Pricing

  • Subscriptions start at just $15,- per month.

Link: https://manychat.com/

Source: Manychat

How to Choose the Right eCommerce Chatbot

Selecting the ideal eCommerce chatbot for your business requires understanding the features that align with your specific needs:

AI Capabilities: NLP & Machine Learning

AI-Powered Conversations: Watermelon's chatbot uses Natural Language Processing (NLP) for near-human conversations. NLP helps the chatbot understand and interpret human language, enhancing customer interactions.

Adaptive Learning: Thanks to machine learning, Watermelon's chatbot learns from past interactions, constantly improving its responses and offering hyper-personalized customer support.

Fully Customizable with Chatbot Templates

Tailor-Made Solutions: Watermelon provides customizable chatbot templates, making it adaptable to various eCommerce needs. This flexibility ensures the chatbot aligns with your brand voice and customer service goals.

No-Code Chatbot Builder

User-Friendly Implementation: The no-code builder allows easy integration, even for those without technical skills, ensuring a quick and hassle-free setup on your eCommerce platform.

Chatbot Visual Builder

Intuitive Design and Layout: The visual builder offers a clean, responsive chat layout, crucial for user engagement and making interactions enjoyable and efficient.

Key Features to Consider

  • Easy No-Code Implementation: Essential for quick, user-friendly integration.

  • Human-Like Behaviour: Provides a natural and engaging user experience.

  • Optimized Chat Interface & Layout: Ensures simplicity and responsiveness for various devices.

  • User-Friendly Functionalities: Offers easy navigation, accurate responses, and customization.

Elevating eCommerce with AI-Powered Chatbots

Integrating AI chatbots like Watermelon can revolutionize customer service and sales. These tools streamline communication and offer personalized experiences, enhancing customer satisfaction and loyalty. AI chatbots lead to better sales, improved engagement, and a positive brand image.

To learn more about how Watermelon can transform your eCommerce experience, visit the Watermelon Pulse page for details on this advanced AI chatbot's capabilities in enhancing your customer service and sales strategy.

AI eCommerce chatbot examples - Conversational AI case studies

PrintAbout Revolutionises Customer Service

PrintAbout, the leading Printer Specialist in the Benelux, is revolutionising their customer service with the introduction of Chatbot Printy. Together with Watermelon, they have brought their mission of being the cordial expert in the printing world a step closer. Thanks to the GPT-4 chatbot, PrintAbout now offers even better responses, triggering a transformation in customer interaction and service.

Response to the Pandemic

During the COVID-19 pandemic, it became even more crucial to communicate effectively with customers. Due to a surge in online activity, the online store faced a deluge of inquiries, as Inge, the Manager of Customer Service & Sales, points out. Traditional channels such as email and phone were no longer sufficient, especially outside of regular business hours. To address this challenge, PrintAbout introduced their Ecommerce chatbot, named Printy. This innovation allows customers to pose questions effortlessly and at any time of the day and receive an immediate answer.

PrintAbout

The innovation of Haarspullen.nl and GPT-4 chatbot Maartje!

Already in the first month after going live, Chatbot Maartje makes a difference for both customers and human colleagues!

Our AI Chatbot (Maartje) has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes or teaches them about oxidation in hair dye. Haarspullen.nl notices that customers that are still forwarded to the human colleagues are better prepared after the previous conversation with Maartje. For example, they already have their order number at hand, so these conversations take less time.

Haarspullen.nl

Green Bubble Elevates Online Plant Shopping with AI Chatbot Innovation

Green Bubble, a prominent player in the online plant market in the Netherlands, has transformed its customer service approach by integrating innovative AI chatbot technology. As a specialist in large indoor and outdoor plants, Green Bubble's standout feature is their 'Personal Plant Shopper', offering a unique and personalized shopping experience through WhatsApp.

The AI chatbot implementation marks a significant enhancement in customer service. Capable of autonomously handling 90% of customer inquiries, it processes about 600 conversations monthly, with half occurring outside regular business hours. This leads to increased efficiency and heightened customer satisfaction.

Green Bubble is also developing an advanced plant guide for their website, utilizing Watermelon's Web Scraper feature. This addition will enrich the chatbot's capabilities, providing extensive plant knowledge and facilitating an integrated ordering system, further simplifying the customer experience.

Green Bubble

💡 Read more about the 10 Best AI Chatbots For Customer Service in 2024!

7 benefits of eCommerce chatbots platforms

Within this section highlights seven key benefits chatbots offer, from reducing customer service workload to elevating sales and customer engagement

Reduces the Workload of the Customer Service Team: eCommerce chatbots effectively manage routine customer inquiries, significantly reducing the burden on human customer service representatives. By handling common questions and issues, chatbots allow the customer service team to focus on more complex and nuanced customer needs, leading to improved efficiency and reduced workload.

Personalized Customer Experience: Chatbots in eCommerce can tailor interactions based on customer data, such as browsing history and past purchases. This personalization makes the shopping experience more relevant and engaging for customers, fostering a sense of being understood and valued. Delivers Fast, Reliable, and Cost-Effective

Customer Support: Chatbots provide immediate responses to customer inquiries, operating around the clock. This constant availability ensures that customers receive timely support, enhancing satisfaction. Additionally, the automation of responses leads to cost savings as it reduces the need for a large customer support team.

Boost Sales and Conversion Rates: By engaging customers proactively, eCommerce chatbots can guide them through the sales funnel, from product discovery to final purchase. They can suggest products, offer deals, and answer queries, thus boosting sales and improving conversion rates.

Generates an Accurate Customer Database: Chatbots can gather and analyze valuable customer data during interactions. This information forms a comprehensive customer database that businesses can use for targeted marketing, improving product recommendations, and understanding customer preferences better.

Collects Customer Feedback: Chatbots can efficiently solicit and compile customer feedback at various interaction points. This feedback is essential for businesses to refine their services, products, and customer engagement strategies, leading to continual improvement.

Grows Lead Generation: eCommerce chatbots can interact with potential customers, capturing leads by engaging them in meaningful conversations. These chatbots can qualify leads through targeted questions, effectively funneling more prospects into the sales pipeline and enhancing lead generation efforts.

FAQs

Can chatbots be used for eCommerce?

Yes, chatbots can certainly be used for eCommerce. These AI-based tools enable online merchants to engage with their customers throughout the entire shopping journey. By providing timely assistance, answering queries, offering product recommendations, and facilitating transactions, chatbots enhance the online shopping experience, making it more efficient and user-friendly.

What is the best chatbot for Shopify?

5 Best Chatbots for Shopify:

  • Watermelon Pulse - AI Chatbot

  • Customers.ai


  • Botsify

  • ActiveChat

  • DialogFlow

What is the best chatbot for retail?

5 Best Chatbots for Retail:

  • Watermelon Pulse - AI Chatbot

  • Customers.ai


  • Botsify

  • ActiveChat

  • DialogFlow

How do I use ChatGPT in eCommerce?

To use ChatGPT in eCommerce, you can integrate it into a chatbot system on your online store. ChatGPT, with its advanced natural language processing capabilities, can interact with customers in a conversational manner.

To use ChatGPT in eCommerce, you can integrate it into a chatbot system on your online store. ChatGPT, with its advanced natural language processing capabilities, can interact with customers in a conversational manner. Here's an example of how it can be implemented:

Customer Inquiry: When a customer visits your eCommerce website, they might have questions like "Do you have running shoes in size 10?" Instead of browsing through the website, they can simply ask this question to the chatbot.

ChatGPT Response: The ChatGPT-powered chatbot can understand and process this query, responding with something like, "Yes, we have several models of running shoes available in size 10. Would you like to see the options or need help with something specific?"

Further Interaction: The chatbot can then guide the customer through the product selection, provide additional product details, answer queries about shipping and return policies, and even assist in the checkout process.

Personalized Recommendations: Based on the customer’s interaction, the chatbot can use ChatGPT to offer personalized recommendations, enhancing the shopping experience and potentially increasing sales.

Post-Purchase Support: After a purchase, the chatbot can provide order tracking information, answer post-purchase queries, and collect feedback, all facilitated by ChatGPT.

Sign up for Watermelon and take your Business to a next level in 2024. Good luck and happy chatbot building! 🤖

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