For Customer Service teams
Watermelon helps Customer Service teams reduce repetitive conversations, improve response times and stay consistent across channels—website, WhatsApp, Instagram and more. Your AI Agent is trained on your own knowledge, answers instantly 24/7, and hands over complex issues to your team with full context. That means fewer tickets, better service quality and more time for the conversations that actually need a human.
What Customer Service teams use an AI Agent for
Customer Service teams use an AI Agent to handle high-volume, repetitive questions and to support agents when conversations get complex. The AI Agent answers instantly, follows your policies, and escalates when needed—so your team stays in control.
Instant answers to repetitive questions
Answer common questions like shipping, returns, opening hours or product availability instantly—so your team spends less time on repeated tickets.
Smart handover to the right person
When a conversation needs a human, the AI Agent routes it to the right team or agent, including context and conversation history.
Consistent answers from your knowledge
Use your knowledge base, help center and internal documents as a single source of truth—so answers stay consistent and up to date.
Returns, complaints and case intake
Let the AI Agent collect details up front (order number, photos, reason, preferred solution) so your team can resolve issues faster.
Feedback collection after conversations
Automatically ask for feedback or a short rating after a conversation—so you can improve service quality continuously.
Personal service at scale
Keep your tone of voice consistent and personalize answers using known context—while still escalating sensitive topics to your team.
How Customer Service teams use Watermelon
Watermelon helps automate more than 3 million customer questions per month using AI.
“With the AI Agent, customers get immediate answers, and our team has more time for complex questions.“
“Watermelon’s AI Agents deliver fast, high-quality answers. Customers are helped immediately and our team’s workload is reduced.“
2,500
AI Agents created
100+
Languages supported
3M
conversations per month
17,000
Watermelon users
Frequently asked questions for Customer Service teams
Common questions about how Customer Service teams use AI Agents to reduce workload and improve response times.
How many conversations can an AI Agent handle?
Many Customer Service teams automate a large share of repetitive questions. The exact percentage depends on your knowledge quality and the scope you choose, but you can start small and expand safely.
How do we stay in control of answers?
You stay in control through testing, rules, and moderation. You can decide what the AI Agent handles, when it escalates, and which sources it may use.
Can the AI Agent hand over to a human?
Yes. When a conversation becomes complex or sensitive, the AI Agent escalates to your team and includes context so your agents can take over quickly.
How quickly can we go live?
Most teams build and publish their first AI Agent quickly, then improve it based on real conversations.
Which channels are supported?
Customer Service teams use Watermelon across channels like website, WhatsApp, Instagram and more, depending on your setup.
Why Customer Service teams choose Watermelon
Watermelon is a complete AI platform with AI Agents, Inbox, customer profiles and integrations—everything you need to automate modern customer communication while keeping humans in control.