WhatsApp integration for customer service with Watermelon
Manage your customer service easily via WhatsApp with Watermelon’s integrations. Unlock all advanced features of your WhatsApp Business account and connect them via the WhatsApp API to automate customer communication effortlessly through our user-friendly interface.
Your customer service via WhatsApp
Improve the customer experience and use automated messages and smart ticketing in official WhatsApp customer service.
How can WhatsApp customer service software improve your company’s customer experience?
With WhatsApp customer service software, you can improve the customer experience by offering fast and efficient support through AI Agents, live chat, and automated WhatsApp messages. Thanks to the WhatsApp Business API, customer interactions run smoothly and efficiently while repetitive tasks are automated.
What benefits does a customer experience software solution with AI Agents and live chat offer for small to mid-sized businesses?
With a customer experience software solution, small to mid-sized businesses can automate their workflow, offload repetitive tasks, and use advanced features such as notifications, automated replies, and WhatsApp messages via the WhatsApp Business API. This increases productivity, improves customer satisfaction, and makes it easier to handle customer questions efficiently.
How can AI Agents and live chat integrated into a customer experience software solution improve your support and satisfaction on WhatsApp?
By integrating AI Agents and live chat into your customer experience software, you can handle customer questions on WhatsApp faster, provide personalized answers, and automate repetitive tasks. This improves responsiveness and increases customer satisfaction.
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 150 conversations per month
- 40% outside office hours
The Municipality of Gennep uses three Watermelon AI Agents — Ellen, JAI and Tessa — to offer residents 24/7 digital support. From answering citizen questions to assisting internal teams with legal cases and writing tasks, AI allows this small municipality to deliver modern, efficient and always-available service.
- 90% fewer live chats
- 35 hours saved per week
BrandMR, a fast-growing legal organization with thousands of clients across the Netherlands, uses Watermelon’s AI Agent “Josefien” to instantly answer frequently asked questions. This reduces the pressure on live chat, increases client satisfaction, and allows employees to focus on more complex matters.
- 80% of customer inquiries handled automatically
- Over 1.1 million visitors per year
Burgers’ Zoo serves over 1.1 million visitors annually. Thanks to Watermelon’s AI Agent, 80% of all online customer questions are answered automatically, even during busy periods. This significantly reduces the workload at the reception and ensures that visitors get faster and more consistent responses.
- 24/7 customer service availability
- 150 extra conversions per month achieved
Afzetbak and De Afvalmaatjes have revolutionized their customer service by implementing an AI Agent. This solution ensures 24/7 availability, saving time for staff and customers while significantly increasing customer satisfaction and driving 150 additional conversions per month.
- 100% automated conversations
- 1500 conversations per month handled
NKC has transformed its member support with the implementation of an AI Agent. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.
- 50% of customer service costs saved
- 40% of inquiries handled outside office hours
Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI Agent. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI Agents. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
Improve accessibility
WhatsApp customer service tool
Make it easy for customers to contact you at any time and be present on the channels they already use. That’s why using WhatsApp Business as a customer service tool is quickly growing in popularity—thanks to direct communication and simple interactions.
NEXT LEVEL SERVICE
A shared inbox for your whole team
Many companies struggle with multiple inboxes that quickly get overwhelmed. With Watermelon, the WhatsApp integrations, and WhatsApp CRM, you manage all your WhatsApp messages from one centralized platform—eliminating the need to switch between tools. Collaboration with colleagues and your AI Agent becomes seamless, while customer communication and updates stay clear and organized.
Save time
Watermelon: the WhatsApp customer service tool
Experience the benefits of WhatsApp for businesses. Customers and live agents can message contacts directly, including photos, videos, and documents to support their message. Customer service via WhatsApp is faster, clearer, and less demanding. With Watermelon’s customer service tool, you can easily integrate WhatsApp into your existing workflows and communication channels.
Integrate Watermelon with external software tools
Easily integrate Watermelon with these tools
Website Widget
Answer customer questions directly from your website and save them time.
The most popular messaging channel in the EU—made easy with Watermelon.
Facebook Messenger
Let your AI Agent handle FB conversations automatically and reduce your response time.
Webhooks
With webhooks, your AI Agent is automatically enriched with information from external apps.
Zapier
Save time and work more efficiently by automating tasks.
View all integrations
Integrate Watermelon with external software tools