How multichannel service improves your customer support
Yara Beij
| 3 min
In a world where customers are active on more channels than ever, being reachable at the right moment is more important than ever. How do you do that? With multichannel software. It allows your organization to be present everywhere your customers are, so you can offer a consistent and personal experience. It may sound complicated, but it isn’t. With Watermelon, you have all the tools you need to set this up easily and efficiently, without any coding skills.
Why multichannel service is essential
Whether they reach out via WhatsApp, Instagram, live chat or email, customers expect a quick response at any moment and through any channel. That means that if your organization is only present on one channel, you automatically miss opportunities to help and retain customers. With multichannel software you automate your communication, ensuring you deliver the same level of service everywhere. This not only improves your reachability but also boosts customer satisfaction.
How to use all Watermelon features for optimal customer service
Manage all channels in one place
With Watermelon, you work from a single platform. That means your team no longer has to switch between inboxes or different systems. From social media to email, every conversation comes together in one shared inbox. This makes collaboration easier and customer interactions more personal and efficient.
Create a 360° customer profile
One major advantage of multichannel software is the insight it gives into who your customers are. Watermelon’s customer service software recognizes returning visitors by name, even after they’ve left your website. You can see which channel they used, the questions they asked before and the interactions they’ve already had. This prevents duplicate answers and helps you work faster and more accurately, important skills for any customer service team aiming for high-quality support.
Boost efficiency and productivity
In short, multichannel software doesn’t just improve your service, it also makes your customer service team more efficient. First-line questions can be handled automatically by AI Agents. This digital employee is available 24/7 and can multitask effortlessly, helping customers faster and reducing wait times. That way, your team can focus on more complex cases.
Extensive statistics
And that’s not all. With Watermelon you get realtime insights into your service performance. You can easily view, export and analyze your statistics, helping you continuously improve. You’ll see exactly which things are going well and where there’s room for improvement. The result: a service that always meets your customers’ needs and helps your team perform tasks even more efficiently.
Why choose Watermelon?
With Watermelon you can build an AI Agent in just a few minutes, without any programming experience. All you need to do is add the right information and the AI does the rest. Thanks to its multichannel setup, you centralize all customer contact, and you can easily connect Watermelon to your CRM. This increases productivity and allows you to offer an optimal experience.
Our customers benefit from this every day. As Maureen van den Bergh, senior customer contact center representative at BKR, puts it: “With Watermelon we move along with the digitalization of customer contact while staying personal and supportive. And that’s exactly what we want.”
With over 2,500 AI Agents, 3 million conversations a month and support in countless languages, Watermelon is a reliable solution for organizations that want to grow without losing the human touch.
Get started
Ready to build your own AI Agent and get ahead of your competitors? Discover how Watermelon helps you create a new kind of customer service, handling questions in a different way and leaving customers with a good feeling. Schedule your free demo today and see it for yourself.
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