Working with AI: how humans and robots strengthen each other
Yara Beij
| 3 min
Is your customer service team drowning in work? With an AI-powered customer service tool, you make life easier for everyone on your team. Let your AI Agent handle frequently asked questions. Prefer speaking to a real person? Then the conversation is automatically routed to the right colleague. That way, everything runs more efficiently and humans and robots can truly complement each other.
Real-time collaboration with your AI Agent
So what does this look like in practice? The AI Agent takes on the first customer interaction and always tries to provide a helpful answer itself. This means FAQs and standard requests are handled automatically, freeing up your team for the more complex conversations. And if the AI Agent doesn’t know the answer or a customer prefers to talk to a human? The chatbot instantly forwards the conversation to the right colleague or team. That keeps the experience personal and ensures every customer gets the right response straight away.
No stepping on each other’s toes
Because the AI Agent automatically forwards conversations to the right person, no one ends up working in each other’s lane. Your team keeps a clear overview of priorities and can work more efficiently. The endless switching between chats becomes a thing of the past.
How do you stay in control of your digital colleague?
Worried that your digital colleague might say or do something you don’t want? No need. You decide the AI Agent’s personality, its tone of voice and exactly when it should hand over a conversation to a human. You also determine the content it uses. In other words: you stay fully in control.
Prefer to keep an eye on things anyway? Your team can watch ongoing conversations in real-time and take over whenever needed. That way, the service always stays personal.
Discover how AI keeps your customer service running 24/7.
Why Watermelon?
Wondering what sets Watermelon apart from other AI solutions? The key difference lies in focus: Watermelon is fully specialised in building AI Agents. While many tools are broad and only automate a fraction of customer interactions, Watermelon is dedicated to high-quality, reliable AI customer service. You’ll notice that not only in how much work it takes off your plate, but especially in the quality of the customer contact.
Instead of half-baked automation that could harm the customer experience, Watermelon ensures your AI Agent behaves exactly the way you want it to. From tone of voice to content and escalation rules, the software works fully on your terms.
How to start working with Watermelon
Curious how to make humans and AI work together seamlessly? With Watermelon, you step into a system where your team and AI Agent complement each other. You don’t need technical skills or complicated setups: your digital colleague can be up and running in just a few minutes. All you need to do is define how your AI Agent sounds, what information it uses and when it hands over to a team member. Step by step, you build an efficient customer service operation that still feels personal.
Explore the product features
Watermelon gives you all the tools you need to work smarter. Build an Agent that fits your brand in no time with our AI Agent builder, and keep your whole team aligned through the all-in-one inbox, even when messages come in nonstop. And if the AI Agent can’t answer a question? Live chat ensures personal contact is always within reach. The data platform brings customer profiles, statistics and insights together so you can continuously optimise. And thanks to integrations with all your channels, the software slots right into the systems you already use.
Book your free demo
Want to see for yourself how AI can strengthen your customer service? Book a free demo and discover how Watermelon brings clarity and speed without losing the personal touch. You’ll see exactly how the AI Agent handles conversations, how employees can monitor chats and when they can take over. It gives you an instant, complete picture of what working with an AI colleague looks like in practice and what it can do for your team.
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