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What are Actions?

An Action is a bridge between your AI Agent and an external system, such as your webshop, CRM, logistics platform, or support tool. Each Action defines what your Agent can do, for example:
  • Fetch the status of an order
  • Create a return in your warehouse system
  • Retrieve a ticket from your helpdesk
  • Update a customer record in your CRM
Actions can connect with any API, whether you use one of Watermelon’s ready-made templates or build your own from scratch.

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How Actions work

When a user asks something that matches an Action (for example: “Where is my order?”), your AI Agent:
  1. Collects the required information (like order number or email).
  2. Sends a secure request to the connected API.
  3. Receives the response (e.g. current order status).
  4. Presents the result to the user in a natural, conversational way.
All of this happens seamlessly inside the chat.

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Types of Actions

You can create Actions in two ways:

Use templates

Choose from pre-built templates for platforms like Shopify, WooCommerce, Lightspeed, Sendcloud, and more.

Create Custom Actions

Build your own integration using any REST API. You’ll define the API’s base URL, authentication, request schema, and parameters.