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Enabling Search allows your AI Agent to retrieve up-to-date information directly from the web or from a specific website. This keeps your AI Agent’s answers accurate and current, even when information changes frequently or isn’t included in your Sources or Instructions. Search lets your AI Agent:
  • Search the entire internet or
  • Search a specific website that you choose
The Agent then uses that search result to generate a response. This is especially helpful when you want dynamic or frequently changing information to be available without manually updating your AI Agent’s knowledge. By default, the Search action is not active on your agent. To activate it:
1

Open the AI Agent

Select which Agent you would like to use Search.
Search Menu
2

Navigate to Search

In the Agent menu, underneath Behavior, select Actions. Within Actions, click on the plus icon at the Web Search action.
Search Enable Feature
3

Choose where to search

You can choose between:
  1. Searching a selected URL (recommended for controlled and consistent results)
  2. Searching the whole internet
Search Selection
4

Input Selected URLs

If you choose to have your AI Agent to only search one website:
  1. Choose Selected URL
  2. Enter the domain you want the Agent to search
    • If you enter a subpage, it automatically adjusts to the main domain
    • Search cannot target a single subpage
  3. Click Add URL
Your AI Agent will now only use search results from that domain.
5

Activate your search action

Lastly, you need to activate your search actions. Otherwise your agent will only use Search within the Playground. Click on Activate in the top right corner.
Actions Search 4

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Managing Allowed URLs

To update or remove the websites your Agent is allowed to search:
  1. View the list of added URLs
  2. Select a URL
  3. Click Delete or use the bin icon
Search Manage Urls
You can add or remove URLs at any time to keep your Agent’s search behavior aligned with your needs.

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Technical details

Search works behind the scenes as follows:
  • Performs a Google search based on the customer’s question
  • Retrieves the top search result
  • Scans that webpage
  • Uses the extracted content to generate the answer
    • Total search time is limited to 7,500 ms

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Best practice

  • Use Selected URL if your company has a reliable website for consistent and brand-safe results
  • Use Search the entire internet only when your customers need broad, dynamic information
  • Always test your AI Agent in the Playground after enabling Search