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See your plan details

You can find and manage your subscription in Settings:
  • Plans: Upgrade to Pro, change your monthly credit tier, or switch between monthly and annual billing.
  • Billing: View your subscription, change your credit tier, purchase one-time credits, manage automatic top-ups, and access your invoices and payment information.
  • Usage: Track your available credits and see how they’re being used.

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Billing methods

You can upgrade to a paid Watermelon plan using the following payment methods:
  • Credit card
  • iDEAL
  • SEPA Direct Debit
  • Apple Pay
  • Google Pay

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How billing works

Watermelon Pro starts at €299/month when billed annually, or €329/month when billed monthly. Both options include 2.500 credits per month.
  • Monthly billing: You’re charged upfront each month.
  • Annual billing: You’re charged upfront for the full year (€3.588), while your credits renew monthly.
  • Automatic renewal: Your subscription renews on the date you originally subscribed. For example, a yearly subscription started on May 3 renews on May 3 the following year.
  • Invoices: You’ll receive an invoice by email after each successful payment.
You can add your company details during the upgrade process.
We cannot amend invoices that have already been issued. Make sure your billing details are correct before completing your subscription.

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Manage your subscription

You can manage your Watermelon subscription directly from your account.

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Change your plan or credit tier

Go to Settings → Plans to upgrade to Pro or change your monthly credit tier. Already subscribed to Pro? You can also change your credit tier through Settings → Billing.

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Purchase additional credits

If you need more credits, you have two options:
  • Higher monthly credit tier: Increase your monthly credit allowance. These credits renew every month and do not roll over.
  • One-time top-up: Purchase extra credits whenever needed without changing your subscription. Your monthly credits are used first, and topped-up credits remain valid for 12 months.
You can purchase one-time credits under Settings → Billing.

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Automatic top-ups

You can also enable automatic top-ups under Settings → Billing. Choose when Watermelon should purchase additional credits (for example, when your balance drops below 1,000 credits), how many credits to purchase, and your maximum monthly spending limit.
One-time and automatic top-ups are available for Pro and Enterprise customers.

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Payment details and invoices

Under Settings → Billing, you can:
  • Update your payment method
  • Change your billing information
  • View and download your invoices
  • Manage your subscription and additional credits

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Cancel your subscription

You can cancel your Watermelon subscription at any time by either:
  • Creating a support ticket directly from the Watermelon platform.
  • Sending an email to support@watermelon.ai.
Our support team will process your cancellation request and guide you through the next steps. Please contact us before your subscription renewal date to avoid being charged for another billing period.

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Refund policy

We don’t issue refunds for late cancellations or unused subscription time. If you wish to unsubscribe, make sure to request cancellation before your prepaid subscription period ends. Read more about our refund policy.

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FAQ

All Watermelon subscriptions and credit purchases are billed in EUR (€).
Go to Settings → Plans to upgrade to Pro or select a different monthly credit tier.Existing Pro customers can also change their credit tier under Settings → Billing.
Your upgrade takes effect immediately, and the additional monthly credits are added to your account.You’ll be charged the price difference for the current credit period and any remaining credit periods in your annual subscription.Your existing renewal dates remain unchanged.
Yes. You can select a lower credit tier under Settings → Plans or Settings → Billing.Downgrades take effect at your next subscription renewal. Until then, your current credit tier remains active.
You can explore Watermelon with our Free plan, without providing payment details.When you’re ready for more features and credits, you can upgrade to Pro at any time.
Stripe, our payment processor, automatically checks your browser’s language settings to determine your preferred language.If the language is supported, your invoice will be displayed in that language.