Don’t leave your customers hanging
Does your customer service department experience peak volume times? Is it obvious that your team’s response time is too long? Decrease your response time with an intelligent chatbot so your customers aren’t left waiting for answers.
Why decrease your response time?
Shorten hold times for faster service
Decrease chat abandonment
Increase customer satisfaction
Fewer negative reviews
No irritated customers dissatisfied
No more bad hold music
YOU ARE CALLER NUMBER….8
Reduce hold times and waiting with a chatbot
Shorten hold times for faster service
A chatbot provides an immediate answer to your customers, reducing the chances they’ll need to call you or email you. This reduces the number of customers waiting on hold and increases your team’s efficiency.
Decrease the average response time
A chatbot takes on the front lines of communication, meaning your team can handle the rest of the customer service cases more quickly. Your team’s average response time will decrease as a result.
Increase customer satisfaction
Increased availability means your customers will be helped more quickly. Everyone knows that a customer who’s helped accurately and quickly is a satisfied customer.
There’s nothing more challenging than dealing with an irritated customer who’s been waiting on hold for a long time. A chatbot can shorten waiting and hold times and even answer their questions before they think about picking up the phone.
2.500+
chatbots created with Watermelon
3M
conversations per month
∞
different languages used
A happy customer is a returning customer!
Don’t leave your customers hanging.
Fewer negative reviews through better service
Are customers leaving negative reviews due to long hold times? A chatbot can solve this problem by responding instantly and accurately. Surprise and delight your customers with fast customer service and see this reflected in positive reviews.
No irritated customers dissatisfied with wait times
After a long time on hold, customers begin the conversation already irritated. The chatbot responds to incoming messages immediately, making the customer instantly feel heard. Offering chat as a service channel also shortens hold time on the phone, meaning those who do call are likely to wait less long.
No more dreadful hold music
The old school elevator hold music can get really annoying. A chatbot makes this a thing of the past, because it provides immediate and direct responses. Instead of commenting on the poor music, customers will comment on the super fast service.
Win, win, win… win?
Fast service earns ambassadors
Did you know that customers are more likely to buy from a company with fast and good service? Also, customers who experience good service will quickly spread word of mouth. So with a chatbot, you create ambassadors that bring you additional sales!
WHAT CAN WATERMELON DO FOR YOU?
See our product features
Chatbot Builder
Build a groundbreaking chatbot with our GPT-4o powered chatbot builder
Live chat
Deliver fast and instant customer service with live chat
All-in-One inbox
Streamline Customer Communication with our All-in-One inbox
Platform
Bring everything together with personalization, statistics, and our app
Integrations
Integrate Watermelon with your existing software to help customers with even more information at hand