How connecting all your channels improves your AI customer service
Yara Beij
| 4 min
Your customers move effortlessly between different channels. They might ask a question on WhatsApp, scroll through Instagram, visit your website or send a message on Facebook. For your brand, this means you need to be present wherever your customer already is. In this article, you’ll discover why connecting all your channels to your AI customer service is essential and how you can do it easily yourself.
Why connecting your channels is a must for modern customer service
No matter how your customers try to reach you, they expect fast, consistent service on every channel. In practice, this can be challenging. A chat on your website, a DM on Instagram, and a message on WhatsApp can quickly lead to a fragmented customer journey. By integrating all your channels into a single platform, you stay in control of every conversation and make sure no message goes unanswered.
Be available on your customers’ favorite channels
With Watermelon, you can easily link your website chat, WhatsApp, Facebook, and Instagram. Customers can choose the channel they prefer, while you always maintain full oversight. Being visible and reachable across these platforms keeps your workflow organized and makes interactions smoother for your customers. No matter which channel they use, your AI customer service ensures the same high-quality support.
Let your AI customer service do the work
Do you need to answer all incoming messages yourself? Absolutely not. Once your channels are connected, your AI customer service can handle conversations across all platforms. You can set it up without any technical knowledge, and it’s available 24/7 to respond to customers. This means no visitor waits for an answer, and your AI customer service consistently provides top-notch support.
Discover the 8 best chatbots for Facebook Messenger.
Integrate your channels in just a few minutes
And when we say you don’t need any technical knowledge to connect your channels, we really mean it. The integrations work via ready-made connectors, APIs, or webhooks. You can easily implement your website widget using Google Tag Manager. You decide how the widget looks, which color fits your brand, and which tone of voice to use.
The convenience of apps
WhatsApp, Facebook, and Instagram offer features that make conversations faster and more personal, like special button modules on Facebook or Icebreakers on Instagram. By connecting your channels, you can make full use of these features. Your AI customer service automatically adapts its responses to the channel your customer is using, ensuring smooth and relevant conversations.
Combine AI customer service with live chat
Does automation mean your team is no longer needed? Not at all. It actually reduces their workload. By letting your AI customer service handle standard questions automatically, your team can focus on more complex issues. If a customer prefers to speak with a human, you can switch to a live agent with a single click. All conversations stay in the same omnichannel inbox, so nothing ever gets lost.
Which interactive AI features does Watermelon offer?
Your AI customer service goes beyond automating messages. For example, you can display a calendar in a conversation, collect feedback directly in the chat or build detailed customer profiles. By combining this information, your AI customer service can provide faster and more relevant answers to your customers.
Curious how AI customer service can support your team? Book a demo or create a free account and connect your channels today.
Related articles
Best practices
NLP & NLG: The Key to Transforming Industries with AI
In this blog, we’ll examine the difference between NLP and NLG, two key areas in AI. We’ll explore how they’re utilized in chatbots and virtual assistants, and how they work together to improve human-computer interactions.
Product updates
4 Tips to Prepare Your Business for AI and LLMs
With the introduction of ChatGPT, the time required to write a press release, to program, or to perform literally hundreds of other tasks has fallen from many hours to just a few minutes. ChatGPT is a fun toy for many people and companie...