Best practices

What does the future hold for customer service?

Through decades past, customer service centres have started popping up everywhere. The telephone proved to be a very successful way to answer questions posed by (potential) customers. In the years that followed the rise of the phone ...

Best practices

Reduce the costs of customer service in 6 steps

Businesses aren’t typically cutting budgets for customer service just because they want to. Research has shown that building a good relationship with customers is good for the bottom line: loyal customers spend on average 67% more as ...

Best practices

Focus on your digital customer contact

There’s been a growth spurt in the digital world of customer service, thanks to everything that’s happened over the last two years. As a result of the pandemic, business operations had to evolve, and quickly.

Product updates

Update: LOG4J – Watermelon

Watermelon as a platform and all the components we use are not affected by this vulnerability. We explain it here.

Best practices

Everything you need to know about a chatbot!

Do you remember Chatman? The Hi chatbot, that worked super fast with MSN? If you don’t remember the chatbot, maybe you still remember the jingle from the commercial. The Hi marketing campaign in 2005 unlocked a new era. “The buddy-bot is...

Best practices

6 tips to improve your customer service

The success of your business can depend on the success of your customer service team. We live in an increasingly customer-centric world, and the preference for online interaction has accelerated the growth of this mindset.

Best practices

How can your customer service team prepare for 2022?

The scope of customer expectations keeps growing, and in 2022 this will be no different. Customers want to be helped more quickly, when and where they want to be helped. And they want this experience to feel personal.

Best practices

A chatbot for a municipality? Here’s how to build one!

The pandemic has forced businesses across industries to make operations digital - and do it even more quickly than they had planned. The typical municipality is no exception. Not only do citizens need to be able to easily submit ...

Best practices

How can you use online chatbots in a creative way?

Online chatbots are being used more and more often and they’re definitely not going away. You’ll find them on websites, on social media channels, or on internal company pages. Chatbots are growing in popularity and as a result are being ...

Best practices

A chatbot on your website

Chatbots can be found on more and more websites. They take on a number of useful roles both on stage and behind the scenes, contributing to a number of organisational goals. Chatbot technology is part of our daily lives, but what is ...

Best practices

Want to automate your customer service? Here’s how!

Today automation more often the rule, not the exception. The extent to which everyday interactions are automated might surprise you: from booking a flight to reserving a table at your favourite restaurant. Consumers are increasingly ...

Best practices

A Zapier chatbot: integrate all your apps

Zapier makes it possible to connect your chatbot with thousands of popular apps. This means your chatbot can help automate existing processes to make your workflow even more efficient. This blog explains how Zapier works and shares a ...

Best practices

How do I set up a messenger chatbot?

Instant Messaging is the most preferred form of communication today: sending private messages to one another quickly and easily. Many brands are taking on social media DM’s and texts to stay in touch with their customers.

Best practices

How to automate customer contact

As a business or organisation, you almost can’t avoid it anymore: automating customer contact. Despite this being new to most only a few years ago, it’s now almost a must for organisations that have multiple customer service employees ...

Best practices

What is RPA and how can it help your customer service teams?

RPA is a very commonly used term today. Leveraging RPA means businesses can automate many manual tasks, and thus optimise business processes. But what does RPA entail? And how can it help further automate your customer service processes?

Best practices

Live chat vs chatbot: here’s how they’re different

Live chat and/or chatbot: we’ve realised this can be a tough choice to make. By understanding the technology you can decide what’s best for your business – but it’s not always clear what the differences are.

Company & Culture

It's the result that counts

Getting things done in an ambitious, innovative and collaborative way – that’s how you’d describe Thierry. In his role as a Front End Developer at Watermelon, Thierry makes an impact.

Best practices

How to generate more traffic to your chatbot

A chatbot can be a great asset for both your customer service as your sales team. Not only can your bot handle the FAQ’s or repetitive questions, it can also generate new leads. You want your digital assistant to work at its best of ...

Best practices

4 tips to successfully develop and implement your AI Agent

Every company sets different goals for their Chatbot and every bot looks differently, just like we humans do. The development and implementation of a Chatbot can be a real challenge. In my job as a Customer Success Manager at Watermelon ...

Best practices

Why you should connect a chatbot to these 5 social channels

We can no longer deny it, social media channels are hot. New initiatives keep on coming everyday. A great customer service is available day and night and through multiple channels. This might result in the feeling that you ...

Best practices

A chatbot is not personal? Think again!

Do you believe a chatbot is not a good addition to personal customer service? This is one of the biggest misconceptions when it comes to chatbots. Automation of customer service is actually a great solution for personal customer experience.

Best practices

Why the customer is always king

Do the adages 'the customer is king' or 'the customer is always right' sound like nails on a chalkboard to you? On the one hand, they motivate you to offer your customer the best of the best, but on the other side you still need to ...