Best practices

Live chat vs chatbot: here’s how they’re different

Live chat and/or chatbot: we’ve realised this can be a tough choice to make. By understanding the technology you can decide what’s best for your business – but it’s not always clear what the differences are.

Culture

It's the result that counts

Getting things done in an ambitious, innovative and collaborative way – that’s how you’d describe Thierry. In his role as a Front End Developer at Watermelon, Thierry makes an impact.

Best practices

How to generate more traffic to your chatbot

A chatbot can be a great asset for both your customer service as your sales team. Not only can your bot handle the FAQ’s or repetitive questions, it can also generate new leads. You want your digital assistant to work at its best of ...

Best practices

Start successfully with the development and implementation of your Chatbots with these 4 tips!

Every company sets different goals for their Chatbot and every bot looks differently, just like we humans do. The development and implementation of a Chatbot can be a real challenge. In my job as a Customer Success Manager at Watermelon ...

Best practices

Why you should connect a chatbot to these 5 social channels

We can no longer deny it, social media channels are hot. New initiatives keep on coming everyday. A great customer service is available day and night and through multiple channels. This might result in the feeling that you ...

Best practices

A chatbot is not personal? Think again!

Do you believe a chatbot is not a good addition to personal customer service? This is one of the biggest misconceptions when it comes to chatbots. Automation of customer service is actually a great solution for personal customer experience.

Best practices

Why the customer is always king

Do the adages 'the customer is king' or 'the customer is always right' sound like nails on a chalkboard to you? On the one hand, they motivate you to offer your customer the best of the best, but on the other side you still need to ...