Best practices

A robot doctor is still some way off, but chatbots can already give patients and medical professionals a helping hand. Think information provision, offering up-to-date information and reducing workload.

With the rise of social media, new professions have emerged. Social media marketers and community managers are now impossible to imagine business without. They are roles that require specific skills, where ...

Chatbots are excellently suited as an employee for your customer service. Can a chatbot also do something for you if your ‘customers’ are pupils or students? The answer is yes, because chatbots can be applied perfectly well at ...

If chatbots become ever more important in the future, could you not just make one yourself for your company? The answer is: ‘Yes, of course you can!’ Just as you can build a house yourself, or put a car together.

Selling used to be different. Simpler. People knew no better than the offering of the shop around the corner. The arrival of the internet and social media changed everything. Shouting loudly that you are the best, tastiest, finest, cheapest or ...

As a customer service agent you want to satisfy your customers. Whether you work for a large telecoms provider or answer the queries of a retailer’s customers, you want to help people.

Do you have a customer service team? Great! Customer service staff are in high demand. That emerged from research by recruitment agency Randstad into the ‘hottest jobs of 2017’. Recruiting these staff is for you ...

Times change constantly, and so do the demands placed on your customer service! Compared with a written letter or a visit to the office, the telephone was a godsend, but in 2017 it can be done far more efficiently.

Is your company already on social media? Then there is a good chance your customers see this as an opportunity to ask their questions or voice their dissatisfaction through these channels. It is important that you prepare well for this...

If you look into chatbots a little, you soon find that chatbot is a hard term to pin down. It is often confused with the term bot, while a bot and a chatbot are anything but the same. For many people it is ...

Do the adages 'the customer is king' or 'the customer is always right' sound like nails on a chalkboard to you? On the one hand, they motivate you to offer your customer the best of the best, but on the other side you still need to ...