Best practices

Live chat tips give you handles for improving your customer service. Outstanding customer service is achieved by giving it plenty of attention. That customer service is an important organ is beyond dispute; it is of course ...

Every company is aware of the importance of the customer experience. But what does this ‘experience’ actually involve? And what within customer service falls under the customer experience, and what does not? How do you measure a customer experience?

By applying good omnichannel communication you create a stronger brand feeling than ever. (Potential) customers find your brand across different social media channels and encounter the same tone of voice there, matching ...

Sales and customer service are closely linked, which is why customer service staff often receive training beforehand. That also shows the importance of the department: good customer service leads to a higher conversion rate.

Want to integrate your chatbot entirely in your own branding? You can, with Watermelon’s Website Widget. Upload your own icon or choose from existing designs. Your chatbot matches your website and organisation completely. Read how you can ...

Good customer service is the basis for keeping your existing customers and winning new ones. Your customer service is the face of your company and you naturally want that encounter to be remembered positively.

Every year, companies with exceptionally good customer service are singled out. It is worth looking at other success stories and taking from them what your company can learn. This article highlights which companies from ...

Having a good customer service function is the way to keep your customer satisfaction high. Satisfied customers keep coming back to your company and are therefore less likely to switch to a competitor.

Helpdesk software has become popular at lightning speed and is now an important link for modern companies. It raises a company’s productivity and efficiency and integrates seamlessly with CRM solutions.

Do you and your colleagues pick all customer queries out of one big bucket? Is your service chaotic as a result? As a customer service agent, there is nothing you want more than smooth cooperation between your CRM system, online customer contact and your ...

The design of a chatbot is comparable to a bottle of wine. The basic ingredients are the same, but a small adjustment in the process changes the whole end product. In this article you read how to make a perfect chatbot ...

Demand for chatbots is growing exponentially and many companies have embraced the chatbot by now. As a result there are plenty of nice chatbot examples that have been set up very creatively or effectively. To give you an idea of how these chatbots...

Chatbots are mainstream in customer service. Alongside customer service chatbots there are also marketing and sales chatbots. They handle first-line customer contact, or support the sales or marketing department. The Google chatbot was recently ...

Companies and websites increasingly deploy chatbots on their website, with the aim of conversing, advising and generating leads. Visitors to those websites chat with a robot that answers them digitally ...

The COVID-19 virus has everyone in its grip. The closed shops and the amount of free time mean many Dutch consumers are turning to webshops. How do you make sure your webshop is ready for your customers and your staff ...

With a crisis descending on the country and the rest of the world, unrest is rising at many companies. The COVID-19 virus brings more than health measures alone and the country is in a partial lockdown. The majority of ...

With a crisis descending on the country and the rest of the world, unrest is rising at many companies. The COVID-19 virus brings more than health measures alone and the country is in a partial lockdown. The majority of ...

The COVID-19 virus brings more than health measures alone. Most people are working from home, freelancers have to halt a large part of their work, and the hospitality and events sectors are closed.

A chatbot can be a great asset for both your customer service as your sales team. Not only can your bot handle the FAQ’s or repetitive questions, it can also generate new leads. You want your digital assistant to work at its best of ...

When your webshop is looking for a new customer service employee, several factors come into play. Think availability, reliability and brand fit. Our current economy dictates that we are open 24 hours a day, 7 days ...

Your customer service does not only work as your company’s calling card; it is the place where your customers are in direct contact with your organisation and voice their wishes to you. Respond to your customers’ wishes and ...

The success of your chatbot is determined by various factors. At Watermelon’s Customer Success department we work on optimising your chatbot. That way we can turn our technology into your favourite...

Watermelon has grown enormously in a short time; we have been through various phases in the company and the market. A market where the chatbot was still ‘scary’ and unfamiliar, but also a market of enthusiasm for chatbots. A market in which ...

At a time when communication runs through various apps and consumers place higher demands on service, offering better customer service becomes an ever harder challenge. In 2020 it will mainly be about ...

That consumers no longer buy only between nine and five is obvious to every webshop. Being always available for questions and advice is, however, far from a given. Consumers also expect outside ...

Chatbots have been around for a while, but lately they are being touted as the future of customer service. Research by (24)7 found that as many as 29 percent of people prefer a live chat or other ...

Every company sets different goals for their Chatbot and every bot looks differently, just like we humans do. The development and implementation of a Chatbot can be a real challenge. In my job as a Customer Success Manager at Watermelon ...

We can no longer deny it, social media channels are hot. New initiatives keep on coming everyday. A great customer service is available day and night and through multiple channels. This might result in the feeling that you ...

Do you believe a chatbot is not a good addition to personal customer service? This is one of the biggest misconceptions when it comes to chatbots. Automation of customer service is actually a great solution for personal customer experience.

Intelligent, self-learning chatbots are becoming an ever more popular means of handling customer queries. According to experts, chatbots are the future of customer service, with customer service agents really only there for ...