Increase team productivity
When the AI Agent is taking care of frequently asked questions, it gives your customer service team the time to do what they do best - handle the complex inquiries. Adding variety to the work helps make the experience for both employees and customers more fulfilling.
Why should customer service teams be more productive?
Happy team, happy customers
Make work more fulfilling
Productivity is good for creativity
More productivity means lower costs
Improve overall atmosphere
Reduce turnover in your team
Want to give your team a boost?
Make more time for the complex cases
The AI Agent can independently handle the frequently asked questions, and can even provide suggested responses to make it even easier for the customer service team to respond. This frees up time for the team to spend on more complex questions or cases, instead of spending time answering the same questions over and over again.
Time is money
More productivity means lower costs
An AI Agent powered by artificial intelligence continues to get smarter and is thus able to answer a broader range of customer questions. This allows you to more effectively resource the team and handle higher volumes with the same number of human agents.
Happy team, happy customers!
Variety is the spice of life
When your customer service team spends less time answering the same frequently asked questions, they’ll likely be happier having more time for more meaningful work. This will shine through in the customer experience and create an overall more positive atmosphere.
A happy team stays together as a team
Lower team turnover
Honestly, it’s not that much fun for a human agent to answer the same questions day in and day out. Give your customer service team time to take on more fulfilling tasks and projects, instead of wondering if they should be looking for another more meaningful job.
What can Watermelon do for you?
See our product features
AI Agent Builder
Build your AI Agent with our AI Agent builder in just minutes.
Live chat
Easily switch to live chat with a team member.
Omnichannel inbox
Work together with your AI Agent in our inbox and pass complex tasks to humans.
Statistics
Measure the success of your AI Agent and optimize performance with in-depth statistics.
Customer profiles
Know exactly who visits your website with detailed customer profiles.
Integrations
Use our integrations, APIs and webhooks to connect the tools you already use.