It was one of the most criticised items during the elections of the Dutch Lower House of Parliament: the housing market. Still today it’s a hot news item, with politicians and talk show hosts alike expressing their strong opinions - and ...

When you think of a chatbot, you often think of a customer service agent. There are actually a ton more ways that a chatbot can provide value to an organisation. Through our years at Watermelon we’ve seen numerous innovative approaches ...

It’s all in the name: a (ro)bot that your customers can chat with. In the past few years, the technology around chatbots has grown enormously and it is becoming an increasingly important part of your service. In this blog we'll take ...

Organising, planning, executing, recording: when you work in logistics, you know how complex the route from order to delivery can be. On top of that, office hours are hard to find in the logistics sector, and you really want to ...

You are spoilt for choice when you decide to buy a chatbot. The technology behind the digital employee has come on in leaps and bounds, so the bot can be shaped in all sorts of ways.

"Conversational AI": a popular term that marketers love to fling around the digital web, ours included. The term lends itself to an innovative image and sounds pleasingly high-tech.

Although the number of Covid infections in the Netherlands has never been higher, there is a slow but steady sigh of relief. The end of the pandemic is in sight, Covid-19 will become a seasonal flu, the headlines read.

You know the feeling… you log on first thing on Monday morning, open up your email and find a pile of unanswered customer questions. Suddenly you feel like you’re already behind for the week, and throughout the day have the sense that ...

Chatbots are now a vital part of any customer service team. Not only did the search volume for “chatbots” drastically increase over the past few years, the number of successful chatbots being used by businesses has also grown.

Do you really know who your customer is? The answer to this question is the silver bullet to success. Businesses that know their customers well understand how to exactly cater to the needs of their customers.

Through decades past, customer service centres have started popping up everywhere. The telephone proved to be a very successful way to answer questions posed by (potential) customers. In the years that followed the rise of the phone ...

Businesses aren’t typically cutting budgets for customer service just because they want to. Research has shown that building a good relationship with customers is good for the bottom line: loyal customers spend on average 67% more as ...

There’s been a growth spurt in the digital world of customer service, thanks to everything that’s happened over the last two years. As a result of the pandemic, business operations had to evolve, and quickly.

Watermelon as a platform and all the components we use are not affected by this vulnerability. We explain it here.

Do you remember Chatman? The Hi chatbot, that worked super fast with MSN? If you don’t remember the chatbot, maybe you still remember the jingle from the commercial. The Hi marketing campaign in 2005 unlocked a new era. “The buddy-bot is...

The success of your business can depend on the success of your customer service team. We live in an increasingly customer-centric world, and the preference for online interaction has accelerated the growth of this mindset.

The scope of customer expectations keeps growing, and in 2026 this will be no different. Customers want to be helped more quickly, when and where they want to be helped. And they want this experience to feel personal.

The pandemic has forced businesses across industries to make operations digital - and do it even more quickly than they had planned. The typical municipality is no exception. Not only do citizens need to be able to easily submit ...

Online chatbots are being used more and more often and they’re definitely not going away. You’ll find them on websites, on social media channels, or on internal company pages. Chatbots are growing in popularity and as a result are being ...

Chatbots can be found on more and more websites. They take on a number of useful roles both on stage and behind the scenes, contributing to a number of organisational goals. Chatbot technology is part of our daily lives, but what is ...

Today automation more often the rule, not the exception. The extent to which everyday interactions are automated might surprise you: from booking a flight to reserving a table at your favourite restaurant. Consumers are increasingly ...

Zapier makes it possible to connect your chatbot with thousands of popular apps. This means your chatbot can help automate existing processes to make your workflow even more efficient. This blog explains how Zapier works and shares a ...

Look, there comes the steamboat! Saturday 13 November is the moment many a child, retail worker and marketer has been waiting for: Sinterklaas moors in the Netherlands again! His digital colleague has had the necessary ...

Instant Messaging is the most preferred form of communication today: sending private messages to one another quickly and easily. Many brands are taking on social media DM’s and texts to stay in touch with their customers.

As a business or organisation, you almost can’t avoid it anymore: automating customer contact. Despite this being new to most only a few years ago, it’s now almost a must for organisations that have multiple customer service employees ...

RPA is a very commonly used term today. Leveraging RPA means businesses can automate many manual tasks, and thus optimise business processes. But what does RPA entail? And how can it help further automate your customer service processes?

Live chat and/or chatbot: we’ve realised this can be a tough choice to make. By understanding the technology you can decide what’s best for your business – but it’s not always clear what the differences are.

Customer-centric working: it is a phenomenon that more and more companies attach great value to. That is hardly surprising. With both a rise in the number of competitors and high customer expectations, customer-centric working forms the ...

A chatbot can be used in several ways. We have already seen chatbots as a digital HR employee, a lead-generating sales rep or a digital estate agent. But did you know you can also use a chatbot to ...

There are many ways to use a chatbot: we have often talked about a chatbot as part of your customer service, or a marketing and sales chatbot. But did you know you can also use a chatbot for completing ...