When your webshop is looking for a new customer service employee, several factors come into play. Think availability, reliability and brand fit. Our current economy dictates that we are open 24 hours a day, 7 days ...

Your customer service does not only work as your company’s calling card; it is the place where your customers are in direct contact with your organisation and voice their wishes to you. Respond to your customers’ wishes and ...

The success of your chatbot is determined by various factors. At Watermelon’s Customer Success department we work on optimising your chatbot. That way we can turn our technology into your favourite...

Watermelon has grown enormously in a short time; we have been through various phases in the company and the market. A market where the chatbot was still ‘scary’ and unfamiliar, but also a market of enthusiasm for chatbots. A market in which ...

At a time when communication runs through various apps and consumers place higher demands on service, offering better customer service becomes an ever harder challenge. In 2020 it will mainly be about ...

That consumers no longer buy only between nine and five is obvious to every webshop. Being always available for questions and advice is, however, far from a given. Consumers also expect outside ...

Chatbots have been around for a while, but lately they are being touted as the future of customer service. Research by (24)7 found that as many as 29 percent of people prefer a live chat or other ...

WhatsApp is the most used messaging app worldwide and is still growing. With 11.9 million users in the Netherlands, WhatsApp is already an important tool within many customer service departments. WhatsApp recently ...

Every company sets different goals for their Chatbot and every bot looks differently, just like we humans do. The development and implementation of a Chatbot can be a real challenge. In my job as a Customer Success Manager at Watermelon ...

We can no longer deny it, social media channels are hot. New initiatives keep on coming everyday. A great customer service is available day and night and through multiple channels. This might result in the feeling that you ...

Do you believe a chatbot is not a good addition to personal customer service? This is one of the biggest misconceptions when it comes to chatbots. Automation of customer service is actually a great solution for personal customer experience.

Intelligent, self-learning chatbots are becoming an ever more popular means of handling customer queries. According to experts, chatbots are the future of customer service, with customer service agents really only there for ...

Keeping a customer satisfied generally works best by giving your customers the right time and attention and being available when the customer wants it. Very valuable, but it does take a lot of time. That is why ...

A robot doctor is still some way off, but chatbots can already give patients and medical professionals a helping hand. Think information provision, offering up-to-date information and reducing workload.

With the rise of social media, new professions have emerged. Social media marketers and community managers are now impossible to imagine business without. They are roles that require specific skills, where ...

Chatbots are excellently suited as an employee for your customer service. Can a chatbot also do something for you if your ‘customers’ are pupils or students? The answer is yes, because chatbots can be applied perfectly well at ...

If chatbots become ever more important in the future, could you not just make one yourself for your company? The answer is: ‘Yes, of course you can!’ Just as you can build a house yourself, or put a car together.

"Something fishy going on", "Wijninga had hacked WhatsApp", "WhatsApp lost money because of Watermelon"‚ "Founders fought each other out of the tent"‚ "Investors got nervous, and that was the end of the story."

Selling used to be different. Simpler. People knew no better than the offering of the shop around the corner. The arrival of the internet and social media changed everything. Shouting loudly that you are the best, tastiest, finest, cheapest or ...

As a customer service agent you want to satisfy your customers. Whether you work for a large telecoms provider or answer the queries of a retailer’s customers, you want to help people.

Do you have a customer service team? Great! Customer service staff are in high demand. That emerged from research by recruitment agency Randstad into the ‘hottest jobs of 2017’. Recruiting these staff is for you ...

Times change constantly, and so do the demands placed on your customer service! Compared with a written letter or a visit to the office, the telephone was a godsend, but in 2017 it can be done far more efficiently.

Is your company already on social media? Then there is a good chance your customers see this as an opportunity to ask their questions or voice their dissatisfaction through these channels. It is important that you prepare well for this...

If you look into chatbots a little, you soon find that chatbot is a hard term to pin down. It is often confused with the term bot, while a bot and a chatbot are anything but the same. For many people it is ...

Do the adages 'the customer is king' or 'the customer is always right' sound like nails on a chalkboard to you? On the one hand, they motivate you to offer your customer the best of the best, but on the other side you still need to ...