The tone of voice of your communication determines how you come across as a company to your target audience. To make sure your audience really feels addressed, it is important that the tone in your communicative ...

As an online retailer you naturally want to get everything out of your webshop and see your conversions rise. By measuring your customer service with KPIs you discover where you still have ground to gain. Measuring is knowing, after all.

Whether or not you meet your customer’s expectations in 2021 determines the success of your webshop. Consumers moved online to order en masse in 2020 and there is more competition in the e-commerce landscape. The number of webshops ...

Have you ever thought about your aftersales strategy? You achieve a great deal with it, without having to invest much money. 80% of all SMEs have no good, worked-out or effective aftersales strategy.

Customer service is an important but time-consuming process. That is why more and more companies choose to automate customer service; it leaves you more time for complex matters and lets you focus on personal service.

Selling more while spending less time on customer service? It can be done! Deploy a chatbot as part of your sales team through customer service software. Using a chatbot for sales is efficient

A chatbot quickly handles 85% of all your customer contact and is therefore an indispensable tool in the world of customer service. It can, however, be hard to determine where contact with the digital colleague begins and where it ends.

The Netherlands currently has more than 51,500 online shops – and that is without counting foreign webshops such as Ali Baba. You can imagine that it is sometimes hard for consumers to see the wood for the trees.

Outstanding reviews, sky-high customer satisfaction and plenty of word-of-mouth: that is exactly what every company wants to achieve. How do you get there? By offering rock-solid customer service.

As an online retailer you naturally want to achieve the highest possible turnover. You do that by responding to your customers’ needs and working as efficiently as possible. But how exactly? The golden formula for success ...

Coolblue has received plenty of awards for its good customer service over the years. They have a Net Promoter Score of no less than +63, the webshop average sits at +7. With Coolblue's strategy, they double ...

If you wanted to, you could read for hours every day about new innovations in technology and customer service. Technological developments move so fast that it is impossible to make use of everything.

To deliver good customer service it is important to know exactly what your company stands for, and how you let that show in customer contact. Satisfied customers keep coming back and advertise positively for your ...

Live chat tips give you handles for improving your customer service. Outstanding customer service is achieved by giving it plenty of attention. That customer service is an important organ is beyond dispute; it is of course ...

Every company is aware of the importance of the customer experience. But what does this ‘experience’ actually involve? And what within customer service falls under the customer experience, and what does not? How do you measure a customer experience?

By applying good omnichannel communication you create a stronger brand feeling than ever. (Potential) customers find your brand across different social media channels and encounter the same tone of voice there, matching ...

Sales and customer service are closely linked, which is why customer service staff often receive training beforehand. That also shows the importance of the department: good customer service leads to a higher conversion rate.

Want to integrate your chatbot entirely in your own branding? You can, with Watermelon’s Website Widget. Upload your own icon or choose from existing designs. Your chatbot matches your website and organisation completely. Read how you can ...

Good customer service is the basis for keeping your existing customers and winning new ones. Your customer service is the face of your company and you naturally want that encounter to be remembered positively.

Every year, companies with exceptionally good customer service are singled out. It is worth looking at other success stories and taking from them what your company can learn. This article highlights which companies from ...

Having a good customer service function is the way to keep your customer satisfaction high. Satisfied customers keep coming back to your company and are therefore less likely to switch to a competitor.

Helpdesk software has become popular at lightning speed and is now an important link for modern companies. It raises a company’s productivity and efficiency and integrates seamlessly with CRM solutions.

Do you and your colleagues pick all customer queries out of one big bucket? Is your service chaotic as a result? As a customer service agent, there is nothing you want more than smooth cooperation between your CRM system, online customer contact and your ...

The design of a chatbot is comparable to a bottle of wine. The basic ingredients are the same, but a small adjustment in the process changes the whole end product. In this article you read how to make a perfect chatbot ...

Demand for chatbots is growing exponentially and many companies have embraced the chatbot by now. As a result there are plenty of nice chatbot examples that have been set up very creatively or effectively. To give you an idea of how these chatbots...

Chatbots are mainstream in customer service. Alongside customer service chatbots there are also marketing and sales chatbots. They handle first-line customer contact, or support the sales or marketing department. The Google chatbot was recently ...

Companies and websites increasingly deploy chatbots on their website, with the aim of conversing, advising and generating leads. Visitors to those websites chat with a robot that answers them digitally ...

The COVID-19 virus has everyone in its grip. The closed shops and the amount of free time mean many Dutch consumers are turning to webshops. How do you make sure your webshop is ready for your customers and your staff ...

With a crisis descending on the country and the rest of the world, unrest is rising at many companies. The COVID-19 virus brings more than health measures alone and the country is in a partial lockdown. The majority of ...

With a crisis descending on the country and the rest of the world, unrest is rising at many companies. The COVID-19 virus brings more than health measures alone and the country is in a partial lockdown. The majority of ...