How an AI Agent can reduce calls and emails by up to 85 percent
Yara Beij
| 2 min
Your team’s to-do list keeps growing, and while they want to work as efficiently as possible, incoming emails and calls constantly pull them out of focus. Not only is this distracting, it also significantly increases their workload. And much of these messages are about the same standard questions, questions that could easily be automated.
The benefits of fewer calls and emails
Imagine if a large part of this work could be handled by an AI Agent. Think of it as a digital front-line customer service employee. Facebook messages, Instagram DMs, WhatsApp messages, and chats, all are automatically managed by your digital colleague. This doesn’t just reduce the pressure on your customer service team; it also frees up more time for complex, personal customer inquiries.
Lower costs and a scalable customer service team
An AI Agent not only eases your team’s workload, but it also helps reduce customer service costs. Fewer incoming emails and calls mean less manual work, which lowers operational costs and makes your service more scalable.
Also read: how to use a chatbot as a virtual assistant
20 percent fewer calls and emails within 30 days
Let’s be honest: an AI Agent won’t instantly cut your email and call volume by 85 percent. It takes time for most of your customer contact to be automated. On average, our clients see 10 to 20 percent of inquiries handled automatically just 30 days after their first AI Agent goes live. As customers get used to interacting with the AI agent and its knowledge grows, that percentage increases significantly. Within 6 to 9 months, most organizations see an average reduction of 85 percent in emails and calls.
How MBOwebshop reduced operational costs by 35 percent per month with an AI Agent
Thanks to a growing market, MBOwebshop received more and more customer inquiries. With the help of an AI Agent, more than half of these inquiries, coming in via chat and WhatsApp, are now handled automatically. This ensures students get answers faster while improving workflow efficiency. The team can focus on more complex cases, and operational costs have dropped by 35 percent.
Get started with your own AI Agent
Want to experience the benefits of working with an AI Agent yourself? Within minutes, your digital colleague can go live and start automating frequently asked questions. Build and personalize your AI Agent to fit your needs, measure its success, and keep optimizing. Curious? Schedule your free demo today.
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